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We’re Here to Help

We understand that shopping online isn’t always easy — that’s why our customer support team is here to help if your items aren’t quite right.

Please note: We do not offer direct exchanges. If you'd like a different item, we recommend placing a new order and returning your original item for a refund or store credit (depending on eligibility).

For return questions, please visit our FAQ page or contact us via live chat or email: support@menabazaar.shop.

Return Eligibility

Full-Priced Items
✓ Eligible for a full refund or store credit

Sale Items (including flash sales)
✓ Eligible for store credit only

Final Sale Items (discounted by 50% or more, or marked "FINAL SALE")
✗ Cannot be returned

How to Return an Item

If your return meets the criteria below, follow these steps:

1. Visit our Returns Portal [

2. Follow the instructions to lodge your return.

3. Once we receive your item at our Sydney warehouse, our team will process your return within 3–5 business days.

4. You’ll receive a confirmation email once your return is completed.

Returns Terms & Conditions

• Return shipping is at the customer’s expense, unless your item is deemed faulty.

• Items must be returned within 14 days of delivery.

• Returned items must be unworn, unused, unwashed, and in original condition, with all tags (including return tags) attached.

• Items without return tags will not be accepted and will be sent back to you.

• Swimwear must be returned with the original hygiene sticker and tags in place.

• POSSE is not responsible for lost returns. We strongly recommend using a tracked shipping service.

• If your return exceeds $1,000 AUD, import duties and taxes may apply. These will be deducted from your refund.

Faulty or Incorrect Items

We’re sorry if you’ve received a faulty, damaged, or incorrect item. All pieces go through quality checks before being shipped, but sometimes things slip through.

If this happens, please contact our customer care team as soon as possible at support@menabazaar.shop

• Your order number

• Clear photos of the fault or incorrect item

We’ll work quickly to resolve the issue for you.